FAQs
Questions about your upcoming stay at our Fort Collins luxury hotel? See the answers to some of the questions we most frequently receive.
Q: What time are Check In and Check Out?
A: Check-in: 4pm, Check-out: 11am
Q: What do I need in order to check in to The Elizabeth?
A: Guests must provide a government-issued ID and a valid major credit card for check in.
Q: What is your cancellation policy?
A: Cancellations must be received by 3 pm Mountain Time two days prior to arrival to avoid the fee of one night’s room and tax.
Q: I need to make a change to my reservation. Who should I contact?
A: To make changes to a reservation booked directly through the hotel, please contact Marriott reservations or call the hotel at +1-970-490-2600. Reservations booked through a third party may require all changes to be processed through that party.
Q: Do you provide ADA-compliant accommodations?
A: Yes, we have 12 ADA Rooms - 4 King Rooms, 6 Double Queen Rooms and 2 Suites
Q: Does the hotel allow smoking?
A: No. For the comfort of our guests, smoking is not permitted within the hotel.
Q: Are pets allowed at the hotel?
A: The Elizabeth is proud to be pet-friendly. Guests may bring two pets (maximum 75 lbs) per room. A non-refundable fee of USD 50 per day per room will apply.
Q: Is parking available at the hotel?
A: On-site parking is available for $20/day, or guests may use valet parking for $25/day, although this service is temporarily suspended. All parking offers in/out privileges so you may come and go as you please.
Q: Do you provide complimentary Wi-Fi?
A: Yes, complimentary wi-fi is available in all guest rooms & suites, public areas and meeting rooms. Upgraded Wi-Fi can be purchased for an additional charge in the meeting space.
Q: Do you provide transportation from the airport?
A: The hotel is located 70 miles from Denver International Airport and does not provide shuttle service. Driving directions are available on the location page.